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AI-powered customer support
that lifts customer satisfaction
ZhiLinker connects your knowledge base with AI across WeChat, websites, and mini programs, so customers get accurate answers around the clock while your team saves time.
AI
ZhiLinker · AI Assistant
Online · Avg. response 1.8s
Connected
Hi, I am your AI assistant. I can help with product specs, troubleshooting, and more. What can I help you with?
What is the rated power of this motor?
The YM-350 is rated at 350W, 1450r/min, 380V AC, with IP54 protection.
Source: Product Manual · YM-350-Specs.pdf
Source: Product Manual · YM-350-Specs.pdf
K Knowledge base
Specs98%
FAQ94%
Price list87%
C Channels
W
WeChat OA
W
Web widget
M
Mini program
99.2%
Customer satisfaction
↑ 12%
1,247 inquiries answered automatically
Source · YM-350-Specs.pdf
500+
Businesses served
1M+
Monthly chats
99.2%
Customer satisfaction
1.8s
Avg. response
All-in-one platform
A complete loop from
knowledge to service
Knowledge base, channel integrations, and analytics are ready out of the box and deploy in minutes.
Knowledge base
Upload PDF, Word, or Excel files. ZhiLinker parses and chunks them for source-grounded RAG answers.
PDF
Product Specs v2.3
✓
DOC
After-sales Manual
✓
XLS
Price List 2026 Q2
⟳
Multi-channel access
Connect WeChat Official Accounts, web widgets, and mini programs with one shared answer system.
WeChat OAWeb widgetMini programAPI
Analytics dashboard
Track conversation volume, resolution rate, and trending questions at a glance.
78%
AI resolution rate↑ 6.4%
Conversation review
Full chat history, source citations, one-click knowledge capture, exports, and human review.
Customer: YM-350 protection grade
Resolved
2 min ago
Customer: after-sales coverage
Human
8 min ago
Customer: bulk purchase quote
Resolved
14 min ago
Multi-turn chat
Understands context and answers follow-up questions accurately
Source tracing
Every answer can cite its knowledge source for review
Quick questions
Configure common prompts to improve conversion
Human handoff
Escalate complex issues without missing opportunities
NEW · AI knowledge growth
Let your AI knowledge base
grow by itself
Uploaded documents, customer questions, AI answers, and human additions are structured and fed back into the knowledge base, making your AI support smarter over time.
Structured documents
PDF, Word, and Excel files are chunked, enriched, and transformed into searchable semantic snippets.
Conversations become knowledge
High-quality customer questions, AI answers, and human additions can become new knowledge entries.
Continuous feedback loop
Unresolved issues are flagged, reviewed, and added back so the AI can answer similar questions next time.
User docs
PDF · Word · Excel
Live chats
Q&A and context
Human input
Review and labeling
GEO knowledge base
Self-improving
Instant answers
Cited sources
Precise suggestions
FAQ optimization
Higher resolution
Continuous learning
Feedback loop · knowledge flows back
Three steps
No complex setup
Go from upload to support in minutes
01
Upload knowledge
Import product docs and FAQs, then turn them into searchable knowledge.
02
W
W
M
Connect channels
Add WeChat, website, or mini program access with a lightweight setup.
03
What are the specs?
Rated power: 350W
Thanks!
Start support
AI answers automatically, hands off when needed, and keeps data visible.
Customer stories
Teams using ZhiLinker
Real feedback from manufacturing, ecommerce, and smart hardware teams.
After launch, consultations doubled without adding staff. AI handles most questions and saves us a lot of time.
Z
Manager Zhang
Motor brand · Ecommerce lead
We upload manuals and spec sheets once. Customers get parameter answers quickly without our team digging through files.
L
Engineer Li
Manufacturing · Technical support
Our website and WeChat account share one knowledge base. Updating once and publishing everywhere fits us perfectly.
W
Director Wang
Smart hardware · Operations
FAQ
Questions you mayhave before starting
Which file formats are supported?+
PDF, Word (.docx), and Excel (.xlsx) are supported. Each file can be up to 50MB and is parsed into retrieval-ready chunks.
How long does setup take?+
You can test in the console right after uploading knowledge. A web widget only needs one script tag, and WeChat setup usually takes about 10 minutes.
Is my data secure?+
Conversations and knowledge base data are encrypted. We do not use your data for training or provide it to third parties. See the Privacy Policy for details.
Can it hand off to human support?+
Yes. When AI cannot resolve an issue or the user asks for a human, it can transfer the conversation while preserving the full history.
Pricing
Choose the rightplan
Start as needed and upgrade anytime.
Contact us
Book a demo
or get a custom plan
We will contact you within one business day to arrange a product demo or discuss a custom plan.
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Get setup guides and product updates
Sales hotline
15858155743Weekdays 9:00 - 18:00